> Customer Journey

How To Get More Customers

The key stages of how people become your customers. Choose a stage for strategies to earn more customers.

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Awareness 

Do people know about your business?

Facebook and Google My Business are often the first touchpoints a customer has with your business: over 50% of customers say they use social media to research and discover new products. Easily engage with your current customers and make connections with new followers by frequent social posting.

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Findability

Do customers find your business where they are searching?

When 88% of consumers who do a local search visit or call a business within a day, you need to be found and accurate across high-traffic sources. 46% of all searches are for local information. Having accurate and up-to-date contact info, hours of operation, and more online ensures that customers find your business first.

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Reputation

Do consumers trust your business?

A positive online reputation is often what makes a consumer choose one business over another. In fact, 95% of consumers use online reviews to make purchase decisions. Monitor and respond to your reviews to rank above the competition and drive more business to your door.

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Conversion

Can people easily contact you or buy online?

When mobile visitors search for your business, they’re usually looking for key information: location, store hours, phone numbers and product information. Your website needs that information and should be easy to find and navigate.

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Advocacy

Do your customers recommend you to others?

95% of people read reviews before making a purchase decision. Improve the online reviews your potential customers read by asking for reviews from your happy customers. They'll boost your star rating and drive more sales!

 
 
 
 
 

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